Planned servicing
Scheduled checks and maintenance to help keep equipment working reliably.
Servicing & Maintenance for Specialist Care Equipment
Planned servicing, LOLER inspections and repairs for specialist care equipment across healthcare, education, care and domestic environments.
Keeping specialist care equipment safe, compliant and operational
Our service team provides planned maintenance, LOLER inspections, repairs and ongoing support to help reduce downtime, support compliance and keep specialist care environments working safely.
LOLER inspections
Thorough examinations for patient lifting equipment and accessories.
Repairs and remedials
Fault diagnosis, replacement parts and repair work when equipment needs attention.
Protect platform
A clearer way to view service activity, records and upcoming maintenance.
What We Service
Equipment we service and maintain
We service and maintain a wide range of specialist care equipment across healthcare, education, care and domestic environments. This includes equipment supplied by Innova and selected third-party equipment already installed on site.
Ceiling hoist systems
Mobile hoists
Pool hoists
Slings and lifting accessories
Changing benches
Shower trolleys
Accessible baths
Care beds and profiling beds
Hygiene room equipment
Hydrotherapy equipment
Specialist care equipment from selected third-party suppliers
Planned Servicing & Maintenance
Planned maintenance that helps reduce downtime
Planned servicing helps identify issues before they become larger problems, reducing disruption, supporting compliance and keeping essential specialist care equipment available when it is needed.
One coordinated service route
Where sites have equipment from different suppliers, Innova can help simplify servicing by providing a coordinated maintenance solution across eligible specialist care equipment.
Scheduled service visits
Equipment condition checks
Preventative maintenance
Replacement parts
Service reports
Remedial recommendations
LOLER Inspections
LOLER inspections for patient lifting equipment
We carry out LOLER inspections for patient lifting equipment including hoists, slings and lifting accessories, helping customers maintain clear records and understand any remedial work required.
Ceiling hoist LOLER inspections
Mobile hoist LOLER inspections
Pool hoist LOLER inspections
Sling and lifting accessory checks
Inspection reports
Remedial advice where required
Repairs & Remedial Works
Repairs, faults and remedial works
When specialist care equipment stops working, our engineers can diagnose faults, carry out repairs and advise whether remedial work, replacement parts or an upgrade is the right next step.
Fault diagnosis
Breakdown support
Replacement parts
Remedial works following inspection
Repair recommendations
Replacement and upgrade advice
Protect Platform
Protect: service visibility in one place
Protect is our service support platform, giving customers a clearer way to view and manage service activity across their specialist care equipment. Through Protect, customers can access service information, track maintenance activity, view records and stay informed about upcoming or completed service work. It helps estates, facilities and care teams keep better visibility of the equipment that supports their environment every day.
View service history
See completed service visits and maintenance activity.
Track upcoming work
Stay informed about planned service visits and inspection activity.
Access records
Keep service and maintenance information easier to find.
Support multi-site management
Useful for organisations managing equipment across multiple locations.
Improve visibility
Give estates, facilities and care teams a clearer view of service activity.
Who We Support
Supporting care environments across the UK
We support organisations and individuals who rely on specialist care equipment every day. Whether the requirement is a single service visit, a planned maintenance agreement, LOLER inspections or service visibility through Protect, our team can help.
Hospitals
Hospices
Care homes
SEND schools
Hydrotherapy centres
Public sector facilities
Domestic adaptations
Estates and facilities teams
Healthcare operators
Care providers
From single-room domestic adaptations to multi-site care and healthcare environments, our service team can provide practical support built around the way the equipment is used.
Why choose Innova for servicing and maintenance?
Innova understands how specialist care environments are designed, installed and used. Our service team looks beyond the immediate fault to consider safety, access, compliance, staff pressure, product suitability and long-term reliability. As part of our wider Understand, Design, Execute, Protect approach, we help customers protect their investment and keep specialist care spaces working as intended.
Specialist equipment knowledge
We understand the equipment, the environment and the people who rely on it.
Planned and reactive support
We can support routine maintenance, urgent faults and remedial works.
LOLER inspection support
We help customers maintain inspection records and identify remedial actions.
Multi-supplier service support
We can support Innova-supplied equipment and selected third-party equipment as part of one coordinated service approach.
Protect platform visibility
Customers can use Protect to access service activity, records and maintenance information.
Lifecycle support
We support specialist care environments from design and installation through to long-term maintenance.
Get In Touch
0345 034 1450
Speak to The Service Team
Need servicing, LOLER inspections, repairs or maintenance support? Our phonelines are open 9am - 5pm Monday to Friday. Or, fill out the form for a call back.