Designing Functional
Complex Care Environments

St Christopher’s has been working with Innova, as the lead contractor for the refurbishment of our 32 bed in-patient unit. This is an important project for St Christopher’s so tha... Read more St Christopher’s has been working with Innova, as the lead contractor for the refurbishment of our 32 bed in-patient unit. This is an important project for St Christopher’s so that we can address essential infrastructure issues on our inpatient unit, as well to improve the personalised care that we give for our patients. The work is all being delivered while keeping parts of our in-patient unit open at all times. In working with Innova, I have found all members of the team to be professional and expert. The process to finalise scope and to deliver the programme has been genuinely collaborative, with a focus on how we deliver the best outcome for our patents and nurses with the budget available. I have also appreciated the consideration that Innova have shown to our staff, visitors, and patients so that we have been able to minimise disruption as much as practical. Thank you! Show less

Innova over many, many years now, have helped and supported me so much, anytime I have faced an issue all I have had to do is email one of the team and they all are so kind and rep... Read more Innova over many, many years now, have helped and supported me so much, anytime I have faced an issue all I have had to do is email one of the team and they all are so kind and reply quickly and helpful to me always I actually enjoy email communications with all them all. Show less

Both the office team and the engineers who visit our sites are polite, helpful and understand the needs of our clients. The engineers will take the time to explain what has been ... Read more Both the office team and the engineers who visit our sites are polite, helpful and understand the needs of our clients. The engineers will take the time to explain what has been found and if needed, what further works are required. Any enquiries or questions we have, the office team will always come back to us with the answer! Show less

The furniture from Innova brought a variety of modern, comfortable and versatile furniture with endless possibilities in terms of colour, design, height, width and shape. The choi... Read more The furniture from Innova brought a variety of modern, comfortable and versatile furniture with endless possibilities in terms of colour, design, height, width and shape. The choices we made, for our new Wellbeing Hub, were all about our patients’ wellbeing, comfort and safety. The team at Innova were professional, timely and knowledgeable which made the whole experience both positive and rewarding. Show less

Sandwell & West Birmingham Hospitals NHS Trust is pleased to have partnered with Innova Care Concepts for supply and installation of the ceiling track hoists in our new-build Midla... Read more Sandwell & West Birmingham Hospitals NHS Trust is pleased to have partnered with Innova Care Concepts for supply and installation of the ceiling track hoists in our new-build Midland Metropolitan University Hospital. The package consists of 353 hoists which will be installed throughout the hospital with a combination of single rooms and 4/6 bed bays. The hospital requires a number of different track layouts so we’re installing a variety of hoist units including the AirRise200 with 200kg safe working load and a number of dual hoists enabling patients of up to 500kgs to be catered for. Before choosing to partner with Innova we did some extensive research into the different options available in the market and found Innova’s proposal provided us a perfect solution to our requirements. In particular, we liked their unique system that enables one hoist to be used in the multi-bed bays in combination with curtain tracks and that all of their hoists have an advanced battery protection system which prevents downtime due to insufficient charge. Innova were willing to listen to our requirements and take the time to come up with a solution. They have proved themselves to be very trustworthy and a pleasure to work with. I would recommend Innova to all hospitals looking for a hoist provider and encourage you to engage with them early on in the process so they can come up with a solution to your needs. Show less

Seamless process from start to finish. Initial email contact with Innova who provided me with contact details for the sales director Joe Hulbert for our area. Joe arranged a visit ... Read more Seamless process from start to finish. Initial email contact with Innova who provided me with contact details for the sales director Joe Hulbert for our area. Joe arranged a visit with the ward manager, ward sister and physiotherapists to discuss bed options best suited to our patients. A trial Interlude bed was arranged within 2 weeks and training on the bed provided on the day to porters, housekeepers, nurses and physiotherapists. Having trialled 2 other beds the Innova bed met the requirements easy manoeuvrability, suitable for standard ward patients and our bariatric patients, as well as our younger patients. A narrow bed option was available if required for ease in tight corridors, extension mattress platforms for our taller patients, bed controls built into the bed as well as the handset with the option nurse control only unit at the end of the bed. Arrangements were made to replace all our hospital beds, excellent communication from the Innova team re scheduling delivery without disrupting the service we provide to our patients. Joe returned to the hospital to provide additional training on the delivery day in order to educate nurses, physiotherapists, porters, housekeepers and ODPs. Further training will be arranged 2 weeks post delivery to ensure any user errors are clarified and update staff who missed previous training. I have no hesitation in recommending Innova to other healthcare providers. Show less

I had the opportunity to work with Innova on Oak Lodge School over the past few weeks and would like to express my appreciation for the excellent service that they have provided. ... Read more I had the opportunity to work with Innova on Oak Lodge School over the past few weeks and would like to express my appreciation for the excellent service that they have provided. As a Quantity Surveyor it is very key for me to have the needs to the client met by value for money services and to make sure the standards of Morgan Sindall Construction & Infrastructure Ltd are appreciated and subcontract negotiations and terms and conditions are understood and accepted. Bob Oliver from Innova has made this process stress-free and the professional services of Innova would lead me to use the company again for any specialist Hoist services. So far in this project I feel that Innova has acted as part of the team not only with myself but also with my construction team who are all working to integrate the items onto site. We have had various site meetings which have been conducted in a professional manner and our construction Schedule was never compromised. Show less

Hollybank Trust has been a long-standing customer of Innova, having worked together on two major building projects. I think we were one of your first customers to install the Ai... Read more Hollybank Trust has been a long-standing customer of Innova, having worked together on two major building projects. I think we were one of your first customers to install the AirGlide360 system with the Robin hoist in our newly built children’s unit. 15 bedrooms with H- frame and transit coupling to single track in the en-suite were fitted plus H frames in 2 lounges and 2 bathrooms. The equipment has been in three years now and I have never regretted taking this decision to install a new product. The AirGlide360 system and transit coupling has been reliable. There were a few initial snags, in part due to a large staff team adopting a new system but Innova have been helpful in working with Hollybank to resolve snagging issues. We have the Robin hoist in the majority of our community homes now. We find it offers a degree of versatility which other hoists do not offer. The ability to detach the hoist unit has been particularly useful in our short break facility where we meet a variety of different needs. I would certainly recommend this equipment to others. Show less

I have worked with Almanzo for some years in sorting out new beds for my ward. We have narrow doorways and therefore are limited in the width of equipment and Innova was able to so... Read more I have worked with Almanzo for some years in sorting out new beds for my ward. We have narrow doorways and therefore are limited in the width of equipment and Innova was able to source me appropriate beds where other companies could not help. Corporate purchases are always lengthy but Almanzo kept me up to date with availability and delivery dates. It was also good to be able to get our own branding put on the end of the bed. It was a professional detail that I appreciated. Show less

At Sue Ryder, we care for patients with life-limiting and End of Life conditions. The equipment we use in our Inpatient Unit and Day Hospices needs to be of the highest quality, wh... Read more At Sue Ryder, we care for patients with life-limiting and End of Life conditions. The equipment we use in our Inpatient Unit and Day Hospices needs to be of the highest quality, where patient comfort is paramount. My first impression of Innova was one of professionalism and a great understanding of End of Life care. From trialling beds, mattresses and rise recline chairs to purchasing and customer care, they are always on hand to give advice and information. Joseph (Sales Director) and Tom Hulbert (Healthcare Consultant) visited both our Duchess of Kent (Reading, Berkshire) and Nettlebed (Henley, Oxfordshire) hospices, taking the time to talk to our clinical staff to really understand our requirements. Not once, did we feel pressured into purchasing. We have since purchased beds, mattresses and rise recline chairs and have been extremely pleased with the fluidity and professionalism of the service. Show less

It was a pleasure and delight to work with Joseph from Innova on the equipment needs for our bedrooms as part of a £1million refurbishment of our Inpatient Unit at ACCORD Hospice. ... Read more It was a pleasure and delight to work with Joseph from Innova on the equipment needs for our bedrooms as part of a £1million refurbishment of our Inpatient Unit at ACCORD Hospice. We received great service at the planning, installation and initial after care stages. Joseph listened and came up with suggestions and ideas to fit our budget, but more importantly the right quality of equipment for our patient and staff needs. Our wish to refurbish our Inpatient Unit, making it a modern functional yet homely healthcare environment, has been achieved with the equipment from Innova complementing the building project. Show less

Having been on the journey of planning a ward refurbishment since early in 2020 it is unbelievable that we are now starting building works to realise the vision. I have person... Read more Having been on the journey of planning a ward refurbishment since early in 2020 it is unbelievable that we are now starting building works to realise the vision. I have personally found working with Innova and in particular Tony, Graham, Bob, Joe and also Jane the architect inspiring. I have found them to be professional, considerate, thoughtful and kind at all steps in a journey that, on occasion, has had its bumps. At the initial meeting with Innova earlier in the year, ahead of deciding not to go out to tender they were asked if they would be considerate to the work of our business. I cannot fault them. They keep us abreast of any issues including noise ( inevitable during a refurbishment project) and are always mindful of how to mitigate issues. They are pleasant people who care about their work, the impact of their work and the effect on our patients. Thank you Show less

St Teresa’s Hospice has worked with Innova (formerly Yorkshire Care) on 3 major refurbishment programmes over the past 10 years The products have always been of a high standard, a... Read more St Teresa’s Hospice has worked with Innova (formerly Yorkshire Care) on 3 major refurbishment programmes over the past 10 years The products have always been of a high standard, and coupled with the company’s very friendly help and advice this makes Innova a pleasure to deal with. We first worked with (Joe Hulbert / Innova) when recommended to us by a neighbouring Hospice. Hospices work together very closely together and a reference from a colleague is always trusted. I would have no hesitation in recommending Innova to any other organisation as a company which provides high quality products with very comprehensive and friendly support from the whole team. Show less

I have worked with the Innova team over the past couple of years during a 9 million pound refurbishment of our Hospice. I have found them great to work with, always available wh... Read more I have worked with the Innova team over the past couple of years during a 9 million pound refurbishment of our Hospice. I have found them great to work with, always available when needed and very personal in their response. The quality of their products have been excellent and priced very competitively. I have had amazing feedback from our patients and visitors to the Hospice since we reopened and they think that the quality and style of our furnishings are “Like a five star hotel” this has been said on many occasions. I have no issue with recommending the Innova Team to anyone considering buying furniture or equipment from them. Show less

The Percy Hedley Foundation engaged Innova to develop an innovative and fit for purpose hoist solution for the extension of our existing facility, Percy Hedley Achievement Campus a... Read more The Percy Hedley Foundation engaged Innova to develop an innovative and fit for purpose hoist solution for the extension of our existing facility, Percy Hedley Achievement Campus at Killingworth; creating a 26 Bed Children’s Home with ancillary facilities and an adjacent Hydrotherapy Pool. The team at Innova worked with us from concept design to the successful completion of the project. During the process the team demonstrated a high of level of professionalism, creativity and forward thinking while remaining sensitive to our needs as the client. The project was pressured with funding constraints and timeline deadlines, the team went a long way to ease these pressures by being extremely responsive to our ever changing needs while keeping the project to programme. An outstanding team of professionals who I would have no hesitation in recommending to any potential client. Show less

We had a very productive visit to the Innova showroom with Oscar and his mum and brother. Being able to try out the accessible kitchen and explore the bathroom and bedroom setups m... Read more We had a very productive visit to the Innova showroom with Oscar and his mum and brother. Being able to try out the accessible kitchen and explore the bathroom and bedroom setups made a real difference in helping the family visualise and plan for the major adaptations to their new property. Warwick was a fantastic host welcoming, knowledgeable, and very helpful in setting up the meeting to ensure we got the most out of the visit. The hands on experience and expert advice provided were invaluable in moving the family forward on their journey. Show less

We were absolutely delighted with the service provided by Almanzo and the team at Innova during the replacement of all 22 profiling beds in our home with new Voelker beds. From sta... Read more We were absolutely delighted with the service provided by Almanzo and the team at Innova during the replacement of all 22 profiling beds in our home with new Voelker beds. From start to finish, the process was handled with the utmost professionalism. The team coordinated the full delivery and placement of the new beds flawlessly, all while seamlessly managing the removal of our old ones. Nothing was too much trouble, and their attention to detail and commitment to excellent service really stood out. I wouldn’t hesitate for a moment to recommend them! Show less

We at Middlesbrough Football Club made the decision to install a changing places facility in our stadium. We carried out research to enable us to provide the best facility we could... Read more We at Middlesbrough Football Club made the decision to install a changing places facility in our stadium. We carried out research to enable us to provide the best facility we could. We needed to install a hoist and decided to install an X-Y ceiling hoist supplied and fitted by Innova. To prove we had provided a facility that worked for our fans, we invited several families all with different needs to try the facility and give us feedback. I must say they were all very impressed with the equipment and the service provided. Working with Innova was a very smooth operation and I wouldn't hesitate in recommending them or using them again in the future. Show less

We’re a very demanding client, who ask that all our subcontractors embrace our ethos of ‘Total Quality’. As such we’ve become very accustomed to receiving an excellent service from... Read more We’re a very demanding client, who ask that all our subcontractors embrace our ethos of ‘Total Quality’. As such we’ve become very accustomed to receiving an excellent service from our supply chain, something that we’re very proud of. Given the above, it’s been refreshing to find a company such as yours that we recognise as having gone even further to ensure customer satisfaction. From the outset, the initial presentation given to the end user was incredibly thorough and instilled confidence in the product. Your willingness to attend site meetings and discuss at length the various interfaces with your equipment ensured that the installation process was seamless. We found your installation team a pleasure to work with. The care taken to ensure we were happy with every detail didn’t go unnoticed. From my limited experience, the finished product looks great. I’m sure that once the children have moved in, they too will provide you with honest feedback, something that no doubt you’ll follow up. On behalf of the site team, I’d like to thank you for efforts in ensuring the success of this project and wish you all the best for the future. I have no doubt we’ll work together again. Show less

Seashell Trust are a school, college and residential care home for children and young people with the most complex needs. We have recently built 17 new 4 bedroom residential homes... Read more Seashell Trust are a school, college and residential care home for children and young people with the most complex needs. We have recently built 17 new 4 bedroom residential homes and used Innova to supply and install AirRise200 hoist units and AirGlide360 track systems in our en-suite bedrooms and other areas such as sensory rooms. Innova, were professional and understood our complex requirements right from design stage to installation. The hoisting system, is easy to use, looks good and since installation in august 2015, we have had no major issues in relation to reliability, Innova are extremely quick to respond to any issues we may have had and their service is impeccable. I’m so pleased with the installation we will hopefully be using the same systems in our new school which we are currently designing. Show less

I have worked with Innova on two separate projects, East Riding Leisure Centre which was a £22m project and Hull Venue was a £37m music and conference complex. Both very different ... Read more I have worked with Innova on two separate projects, East Riding Leisure Centre which was a £22m project and Hull Venue was a £37m music and conference complex. Both very different buildings but both must meet the requirement needs for access to everyone. The Leisure centre’s main concern was slip resistance all round due to the wet change and pool areas, (including the close by steam room, sauna and jacuzzi). The changing places installed at Bridlington had a very amenable and comfy nursing bench. It had all the functions required to suit wheel chair access and assisted living. Hull Venue was not as suave due to the budget but still offered the same range of facilities and was completely functional. We actually had an issue where the client upon inspection pulled that our M&E contractor had not made one of the fuse switches accessible for the all singing-all-dancing toilet facility but Bob Oliver, Snr Contracts Manager, was more than happy to assist during the demonstration in order to get the room working and went beyond expectations to keep our client happy. Most sub-contractors would have said well I will come back tomorrow and charge you for wasting my time as I cannot complete the full demo, but Innova proactively helped and completed the demonstration that day. Both changing places had minimal snags and were mainly M&E or ceiling tile replacements etc. Since handing over Bridlington I have had no phone calls from my previous CoW or the end users to complain about the changing places. Would recommend to all. Show less

We chose Innova for some of our major furniture requirements because we were impressed with their attentiveness and their willingness to try and help find solutions for us. We wer... Read more We chose Innova for some of our major furniture requirements because we were impressed with their attentiveness and their willingness to try and help find solutions for us. We were able to have samples of furniture on loan and see how they worked for us with our patient group and this helped us to order with confidence. Furnishing a brand new hospice was quite challenging but Innova proved really helpful in the process. We have had many compliments about our furniture. I think it is really useful to start having some discussions early, although at first it seems as though you have months to think about your requirements the time quickly ebbs away and it is good to start to build the shape and look that you want to achieve. Innova can help you crystalise your thoughts and plans. I would happily recommend Innova to other hospices and healthcare organisations. They are increadibly helpful in the planning and ordering stage and then equally as attentive in the follow up process. We are delighted with the furniture we have purchased. Show less

Working with Innova on the fit-out of our bariatric room was a smooth and professional experience from start to finish. The quality of the fitted furniture, hoisting system, and lo... Read more Working with Innova on the fit-out of our bariatric room was a smooth and professional experience from start to finish. The quality of the fitted furniture, hoisting system, and loose equipment was excellent and tailored perfectly to our needs. Innova’s understanding of the hospice environment and attention to detail made a real difference, and the completed space has had a significant positive impact on both patient care and staff efficiency. We’d be happy to recommend Innova’s services to others in the healthcare sector. Show less

St Christopher’s has been working with Innova, as the lead contractor for the refurbishment of our 32 bed in-patient unit. This is an important project for St Christopher’s so tha... Read more St Christopher’s has been working with Innova, as the lead contractor for the refurbishment of our 32 bed in-patient unit. This is an important project for St Christopher’s so that we can address essential infrastructure issues on our inpatient unit, as well to improve the personalised care that we give for our patients. The work is all being delivered while keeping parts of our in-patient unit open at all times. In working with Innova, I have found all members of the team to be professional and expert. The process to finalise scope and to deliver the programme has been genuinely collaborative, with a focus on how we deliver the best outcome for our patents and nurses with the budget available. I have also appreciated the consideration that Innova have shown to our staff, visitors, and patients so that we have been able to minimise disruption as much as practical. Thank you! Show less

Innova over many, many years now, have helped and supported me so much, anytime I have faced an issue all I have had to do is email one of the team and they all are so kind and rep... Read more Innova over many, many years now, have helped and supported me so much, anytime I have faced an issue all I have had to do is email one of the team and they all are so kind and reply quickly and helpful to me always I actually enjoy email communications with all them all. Show less

Both the office team and the engineers who visit our sites are polite, helpful and understand the needs of our clients. The engineers will take the time to explain what has been ... Read more Both the office team and the engineers who visit our sites are polite, helpful and understand the needs of our clients. The engineers will take the time to explain what has been found and if needed, what further works are required. Any enquiries or questions we have, the office team will always come back to us with the answer! Show less

The furniture from Innova brought a variety of modern, comfortable and versatile furniture with endless possibilities in terms of colour, design, height, width and shape. The choi... Read more The furniture from Innova brought a variety of modern, comfortable and versatile furniture with endless possibilities in terms of colour, design, height, width and shape. The choices we made, for our new Wellbeing Hub, were all about our patients’ wellbeing, comfort and safety. The team at Innova were professional, timely and knowledgeable which made the whole experience both positive and rewarding. Show less

Sandwell & West Birmingham Hospitals NHS Trust is pleased to have partnered with Innova Care Concepts for supply and installation of the ceiling track hoists in our new-build Midla... Read more Sandwell & West Birmingham Hospitals NHS Trust is pleased to have partnered with Innova Care Concepts for supply and installation of the ceiling track hoists in our new-build Midland Metropolitan University Hospital. The package consists of 353 hoists which will be installed throughout the hospital with a combination of single rooms and 4/6 bed bays. The hospital requires a number of different track layouts so we’re installing a variety of hoist units including the AirRise200 with 200kg safe working load and a number of dual hoists enabling patients of up to 500kgs to be catered for. Before choosing to partner with Innova we did some extensive research into the different options available in the market and found Innova’s proposal provided us a perfect solution to our requirements. In particular, we liked their unique system that enables one hoist to be used in the multi-bed bays in combination with curtain tracks and that all of their hoists have an advanced battery protection system which prevents downtime due to insufficient charge. Innova were willing to listen to our requirements and take the time to come up with a solution. They have proved themselves to be very trustworthy and a pleasure to work with. I would recommend Innova to all hospitals looking for a hoist provider and encourage you to engage with them early on in the process so they can come up with a solution to your needs. Show less

Seamless process from start to finish. Initial email contact with Innova who provided me with contact details for the sales director Joe Hulbert for our area. Joe arranged a visit ... Read more Seamless process from start to finish. Initial email contact with Innova who provided me with contact details for the sales director Joe Hulbert for our area. Joe arranged a visit with the ward manager, ward sister and physiotherapists to discuss bed options best suited to our patients. A trial Interlude bed was arranged within 2 weeks and training on the bed provided on the day to porters, housekeepers, nurses and physiotherapists. Having trialled 2 other beds the Innova bed met the requirements easy manoeuvrability, suitable for standard ward patients and our bariatric patients, as well as our younger patients. A narrow bed option was available if required for ease in tight corridors, extension mattress platforms for our taller patients, bed controls built into the bed as well as the handset with the option nurse control only unit at the end of the bed. Arrangements were made to replace all our hospital beds, excellent communication from the Innova team re scheduling delivery without disrupting the service we provide to our patients. Joe returned to the hospital to provide additional training on the delivery day in order to educate nurses, physiotherapists, porters, housekeepers and ODPs. Further training will be arranged 2 weeks post delivery to ensure any user errors are clarified and update staff who missed previous training. I have no hesitation in recommending Innova to other healthcare providers. Show less

I had the opportunity to work with Innova on Oak Lodge School over the past few weeks and would like to express my appreciation for the excellent service that they have provided. ... Read more I had the opportunity to work with Innova on Oak Lodge School over the past few weeks and would like to express my appreciation for the excellent service that they have provided. As a Quantity Surveyor it is very key for me to have the needs to the client met by value for money services and to make sure the standards of Morgan Sindall Construction & Infrastructure Ltd are appreciated and subcontract negotiations and terms and conditions are understood and accepted. Bob Oliver from Innova has made this process stress-free and the professional services of Innova would lead me to use the company again for any specialist Hoist services. So far in this project I feel that Innova has acted as part of the team not only with myself but also with my construction team who are all working to integrate the items onto site. We have had various site meetings which have been conducted in a professional manner and our construction Schedule was never compromised. Show less

Hollybank Trust has been a long-standing customer of Innova, having worked together on two major building projects. I think we were one of your first customers to install the Ai... Read more Hollybank Trust has been a long-standing customer of Innova, having worked together on two major building projects. I think we were one of your first customers to install the AirGlide360 system with the Robin hoist in our newly built children’s unit. 15 bedrooms with H- frame and transit coupling to single track in the en-suite were fitted plus H frames in 2 lounges and 2 bathrooms. The equipment has been in three years now and I have never regretted taking this decision to install a new product. The AirGlide360 system and transit coupling has been reliable. There were a few initial snags, in part due to a large staff team adopting a new system but Innova have been helpful in working with Hollybank to resolve snagging issues. We have the Robin hoist in the majority of our community homes now. We find it offers a degree of versatility which other hoists do not offer. The ability to detach the hoist unit has been particularly useful in our short break facility where we meet a variety of different needs. I would certainly recommend this equipment to others. Show less

I have worked with Almanzo for some years in sorting out new beds for my ward. We have narrow doorways and therefore are limited in the width of equipment and Innova was able to so... Read more I have worked with Almanzo for some years in sorting out new beds for my ward. We have narrow doorways and therefore are limited in the width of equipment and Innova was able to source me appropriate beds where other companies could not help. Corporate purchases are always lengthy but Almanzo kept me up to date with availability and delivery dates. It was also good to be able to get our own branding put on the end of the bed. It was a professional detail that I appreciated. Show less

At Sue Ryder, we care for patients with life-limiting and End of Life conditions. The equipment we use in our Inpatient Unit and Day Hospices needs to be of the highest quality, wh... Read more At Sue Ryder, we care for patients with life-limiting and End of Life conditions. The equipment we use in our Inpatient Unit and Day Hospices needs to be of the highest quality, where patient comfort is paramount. My first impression of Innova was one of professionalism and a great understanding of End of Life care. From trialling beds, mattresses and rise recline chairs to purchasing and customer care, they are always on hand to give advice and information. Joseph (Sales Director) and Tom Hulbert (Healthcare Consultant) visited both our Duchess of Kent (Reading, Berkshire) and Nettlebed (Henley, Oxfordshire) hospices, taking the time to talk to our clinical staff to really understand our requirements. Not once, did we feel pressured into purchasing. We have since purchased beds, mattresses and rise recline chairs and have been extremely pleased with the fluidity and professionalism of the service. Show less

It was a pleasure and delight to work with Joseph from Innova on the equipment needs for our bedrooms as part of a £1million refurbishment of our Inpatient Unit at ACCORD Hospice. ... Read more It was a pleasure and delight to work with Joseph from Innova on the equipment needs for our bedrooms as part of a £1million refurbishment of our Inpatient Unit at ACCORD Hospice. We received great service at the planning, installation and initial after care stages. Joseph listened and came up with suggestions and ideas to fit our budget, but more importantly the right quality of equipment for our patient and staff needs. Our wish to refurbish our Inpatient Unit, making it a modern functional yet homely healthcare environment, has been achieved with the equipment from Innova complementing the building project. Show less

Having been on the journey of planning a ward refurbishment since early in 2020 it is unbelievable that we are now starting building works to realise the vision. I have person... Read more Having been on the journey of planning a ward refurbishment since early in 2020 it is unbelievable that we are now starting building works to realise the vision. I have personally found working with Innova and in particular Tony, Graham, Bob, Joe and also Jane the architect inspiring. I have found them to be professional, considerate, thoughtful and kind at all steps in a journey that, on occasion, has had its bumps. At the initial meeting with Innova earlier in the year, ahead of deciding not to go out to tender they were asked if they would be considerate to the work of our business. I cannot fault them. They keep us abreast of any issues including noise ( inevitable during a refurbishment project) and are always mindful of how to mitigate issues. They are pleasant people who care about their work, the impact of their work and the effect on our patients. Thank you Show less

St Teresa’s Hospice has worked with Innova (formerly Yorkshire Care) on 3 major refurbishment programmes over the past 10 years The products have always been of a high standard, a... Read more St Teresa’s Hospice has worked with Innova (formerly Yorkshire Care) on 3 major refurbishment programmes over the past 10 years The products have always been of a high standard, and coupled with the company’s very friendly help and advice this makes Innova a pleasure to deal with. We first worked with (Joe Hulbert / Innova) when recommended to us by a neighbouring Hospice. Hospices work together very closely together and a reference from a colleague is always trusted. I would have no hesitation in recommending Innova to any other organisation as a company which provides high quality products with very comprehensive and friendly support from the whole team. Show less

I have worked with the Innova team over the past couple of years during a 9 million pound refurbishment of our Hospice. I have found them great to work with, always available wh... Read more I have worked with the Innova team over the past couple of years during a 9 million pound refurbishment of our Hospice. I have found them great to work with, always available when needed and very personal in their response. The quality of their products have been excellent and priced very competitively. I have had amazing feedback from our patients and visitors to the Hospice since we reopened and they think that the quality and style of our furnishings are “Like a five star hotel” this has been said on many occasions. I have no issue with recommending the Innova Team to anyone considering buying furniture or equipment from them. Show less

The Percy Hedley Foundation engaged Innova to develop an innovative and fit for purpose hoist solution for the extension of our existing facility, Percy Hedley Achievement Campus a... Read more The Percy Hedley Foundation engaged Innova to develop an innovative and fit for purpose hoist solution for the extension of our existing facility, Percy Hedley Achievement Campus at Killingworth; creating a 26 Bed Children’s Home with ancillary facilities and an adjacent Hydrotherapy Pool. The team at Innova worked with us from concept design to the successful completion of the project. During the process the team demonstrated a high of level of professionalism, creativity and forward thinking while remaining sensitive to our needs as the client. The project was pressured with funding constraints and timeline deadlines, the team went a long way to ease these pressures by being extremely responsive to our ever changing needs while keeping the project to programme. An outstanding team of professionals who I would have no hesitation in recommending to any potential client. Show less

We had a very productive visit to the Innova showroom with Oscar and his mum and brother. Being able to try out the accessible kitchen and explore the bathroom and bedroom setups m... Read more We had a very productive visit to the Innova showroom with Oscar and his mum and brother. Being able to try out the accessible kitchen and explore the bathroom and bedroom setups made a real difference in helping the family visualise and plan for the major adaptations to their new property. Warwick was a fantastic host welcoming, knowledgeable, and very helpful in setting up the meeting to ensure we got the most out of the visit. The hands on experience and expert advice provided were invaluable in moving the family forward on their journey. Show less

We were absolutely delighted with the service provided by Almanzo and the team at Innova during the replacement of all 22 profiling beds in our home with new Voelker beds. From sta... Read more We were absolutely delighted with the service provided by Almanzo and the team at Innova during the replacement of all 22 profiling beds in our home with new Voelker beds. From start to finish, the process was handled with the utmost professionalism. The team coordinated the full delivery and placement of the new beds flawlessly, all while seamlessly managing the removal of our old ones. Nothing was too much trouble, and their attention to detail and commitment to excellent service really stood out. I wouldn’t hesitate for a moment to recommend them! Show less

We at Middlesbrough Football Club made the decision to install a changing places facility in our stadium. We carried out research to enable us to provide the best facility we could... Read more We at Middlesbrough Football Club made the decision to install a changing places facility in our stadium. We carried out research to enable us to provide the best facility we could. We needed to install a hoist and decided to install an X-Y ceiling hoist supplied and fitted by Innova. To prove we had provided a facility that worked for our fans, we invited several families all with different needs to try the facility and give us feedback. I must say they were all very impressed with the equipment and the service provided. Working with Innova was a very smooth operation and I wouldn't hesitate in recommending them or using them again in the future. Show less

We’re a very demanding client, who ask that all our subcontractors embrace our ethos of ‘Total Quality’. As such we’ve become very accustomed to receiving an excellent service from... Read more We’re a very demanding client, who ask that all our subcontractors embrace our ethos of ‘Total Quality’. As such we’ve become very accustomed to receiving an excellent service from our supply chain, something that we’re very proud of. Given the above, it’s been refreshing to find a company such as yours that we recognise as having gone even further to ensure customer satisfaction. From the outset, the initial presentation given to the end user was incredibly thorough and instilled confidence in the product. Your willingness to attend site meetings and discuss at length the various interfaces with your equipment ensured that the installation process was seamless. We found your installation team a pleasure to work with. The care taken to ensure we were happy with every detail didn’t go unnoticed. From my limited experience, the finished product looks great. I’m sure that once the children have moved in, they too will provide you with honest feedback, something that no doubt you’ll follow up. On behalf of the site team, I’d like to thank you for efforts in ensuring the success of this project and wish you all the best for the future. I have no doubt we’ll work together again. Show less

Seashell Trust are a school, college and residential care home for children and young people with the most complex needs. We have recently built 17 new 4 bedroom residential homes... Read more Seashell Trust are a school, college and residential care home for children and young people with the most complex needs. We have recently built 17 new 4 bedroom residential homes and used Innova to supply and install AirRise200 hoist units and AirGlide360 track systems in our en-suite bedrooms and other areas such as sensory rooms. Innova, were professional and understood our complex requirements right from design stage to installation. The hoisting system, is easy to use, looks good and since installation in august 2015, we have had no major issues in relation to reliability, Innova are extremely quick to respond to any issues we may have had and their service is impeccable. I’m so pleased with the installation we will hopefully be using the same systems in our new school which we are currently designing. Show less

I have worked with Innova on two separate projects, East Riding Leisure Centre which was a £22m project and Hull Venue was a £37m music and conference complex. Both very different ... Read more I have worked with Innova on two separate projects, East Riding Leisure Centre which was a £22m project and Hull Venue was a £37m music and conference complex. Both very different buildings but both must meet the requirement needs for access to everyone. The Leisure centre’s main concern was slip resistance all round due to the wet change and pool areas, (including the close by steam room, sauna and jacuzzi). The changing places installed at Bridlington had a very amenable and comfy nursing bench. It had all the functions required to suit wheel chair access and assisted living. Hull Venue was not as suave due to the budget but still offered the same range of facilities and was completely functional. We actually had an issue where the client upon inspection pulled that our M&E contractor had not made one of the fuse switches accessible for the all singing-all-dancing toilet facility but Bob Oliver, Snr Contracts Manager, was more than happy to assist during the demonstration in order to get the room working and went beyond expectations to keep our client happy. Most sub-contractors would have said well I will come back tomorrow and charge you for wasting my time as I cannot complete the full demo, but Innova proactively helped and completed the demonstration that day. Both changing places had minimal snags and were mainly M&E or ceiling tile replacements etc. Since handing over Bridlington I have had no phone calls from my previous CoW or the end users to complain about the changing places. Would recommend to all. Show less

We chose Innova for some of our major furniture requirements because we were impressed with their attentiveness and their willingness to try and help find solutions for us. We wer... Read more We chose Innova for some of our major furniture requirements because we were impressed with their attentiveness and their willingness to try and help find solutions for us. We were able to have samples of furniture on loan and see how they worked for us with our patient group and this helped us to order with confidence. Furnishing a brand new hospice was quite challenging but Innova proved really helpful in the process. We have had many compliments about our furniture. I think it is really useful to start having some discussions early, although at first it seems as though you have months to think about your requirements the time quickly ebbs away and it is good to start to build the shape and look that you want to achieve. Innova can help you crystalise your thoughts and plans. I would happily recommend Innova to other hospices and healthcare organisations. They are increadibly helpful in the planning and ordering stage and then equally as attentive in the follow up process. We are delighted with the furniture we have purchased. Show less

Working with Innova on the fit-out of our bariatric room was a smooth and professional experience from start to finish. The quality of the fitted furniture, hoisting system, and lo... Read more Working with Innova on the fit-out of our bariatric room was a smooth and professional experience from start to finish. The quality of the fitted furniture, hoisting system, and loose equipment was excellent and tailored perfectly to our needs. Innova’s understanding of the hospice environment and attention to detail made a real difference, and the completed space has had a significant positive impact on both patient care and staff efficiency. We’d be happy to recommend Innova’s services to others in the healthcare sector. Show less