St Catherine’s Hospice Crawley


As part of a long-term strategy to benchmark a number of new-build hospices, St Catherine’s Hospice required support for the interior design of their new facility at Pease Pottage in Crawley.

Delivering end of life care for over 40 years in West Sussex and East Surrey, St Catherine’s we’re looking for a supplier who could help them achieve their goal of creating a cohesive design template.


St Catherine's Hospice


Featuring an array of loose furniture, they needed help finding items that created a modern and welcoming atmosphere, whilst encompassing functional features to meet care and hygiene standards.

With the help of Innova’s Key Account Manager, Almanzo Hulbert, Innova were able to create a bespoke package solution to help St Catherine’s meet their goals. From an initial consultation to understand their requirements, to sourcing, storing and delivering room furnishings and furniture, we’ve been able to support St Catherine’s at every step to create a stunning care environment.

Watch our full case study below.


The Challenge


St Catherine’s Hospice looks after around 2,000 people living with a terminal illness each year. Having been based at their previous home at Malthouse Road, Crawley, for over 40 years, St Catherine’s Hospice needed to move to a larger premises to meet increasing demand in West Sussex and East Surrey.

Thanks to funding from the local community, the Hospice were able to move into their new £19.5m building in Pease Pottage in 2023. The new facility houses 24 beds, an increase from 18 in their previous home, and all the rooms include a private garden and ensuite bathroom. Twelve of those rooms have adjoining sitting rooms for families to stay overnight, while four rooms have been designed especially to meet the needs of people with dementia.

In order to furnish this new facility, including the family lounges, ward corridors and reception coffee lounge, St Catherine’s required support for the delivery of a full interior design package. They wanted to implement a cohesive design that set an excellent standard for patient care, with the colour scheme, furniture and product specification working together to create a calm and comfortable care space.


Innova’s Solution


In collaboration with Interior Designer, Jane Verity-Smart, Innova were able to take on board St Catherine’s specific needs and create a design package that delivered their fitout brief. Through a series of consultations, we were able to share visuals and layouts, showcasing colour schemes and product specifications that would make an impact aesthetically, whilst also serving the functionality required for patients and staff.

Sustainability was also a key consideration, with the procurement process specifying furniture that was durable and long-lasting, enabling the Hospice to receive maximum value for their budget. To ensure a smooth delivery, Innova managed the storage and installation process of furniture and furnishings, enabling the Hospice fitout to run as planned.

As with any large fitout, there were changes to the original brief. With St Catherine’s Hospice, they had to increase the amount of materials they brought from their existing building to Pottage Pease. Using Innova’s ‘white glove service’, our installation team had the flexibility to look after this request. Deploying the Innova logistics team, the larger delivery of goods was easily accommodated to ensure they arrived at the same time as the new fittings and furnishings, without affecting the agreed budget.

What Innova supplied for St Catherine’s:

  • 34 Armchairs
  • 28 Midback Chairs
  • 24 Riser Recliners
  • 16 Dining Tables
  • 14 Dining Chairs
  • 12 Coffee Tables
  • 4 Attendant Couches
  • 3 Lewis Sofas
  • 2 TV Units


“Innova really understood what we were after, attention to detail right from the design concept through to delivery has been really supportive. There was always the interior designer on hand, able to talk us through things to be able to share visuals. They also supported us on the fit out, ensuring the specification was exactly matched to the design.”

Paul Rycroft, New Build Delivery and Collaboration Director, St Catherine’s Hospice

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