Our tight-knit team work hard day-in day-out to across the country to ensure that all our clients are completely satisfied. Here are some of the key members of the Innova team:
As Managing Director of Innova, Tom oversees practically everything that we do. With an unrivalled passion for providing efficient and effective healthcare equipment, he ensures that our company maintains its vision of becoming the UK’s fastest-growing care equipment organisation every year. We believe in creating world-leading care and Tom is the driving force behind that, building partnerships with private occupational therapists, case managers, architects, and solicitors.
Fact: You might not think it these days, but Tom used to be an avid runner. He now prefers evenings of relaxation.
As well as playing a key role in planning for Innova’s future, Bob is our patient hoist and hydrotherapy pool specialist. He works with architects, specifiers, contractors, and other parties to build cutting-edge, functional, and world-leading care environments. His knowledge and passion have seen him work on some of the largest patient hoisting projects in the UK’s history.
Please do not: Spill your coffee on his fancy shoes. If you can’t see your face in them, he won’t wear them! Being smart is essential to Bob.
Joe primarily works with our hospice and care home clients. He can advise on all areas of healthcare design! From pressure care and beds through to furniture and full interior design fit-outs. He’ll never take no for an answer and has been known to get the occasional hug off hospice staff! As well as working on designs and deliveries for long-term care facilities, he oversees our sales team – helping everyone stay on track and on target.
BBQ King: One of Joe’s great passions in life is his BBQ. He’s a lean, mean, grilling machine and cooks a Michelin Star worthy steak!
As the head of the marketing department, Tristan is an innovator at heart and loves thinking creatively, so it’s no surprise that he finds product development so rewarding! His passion for intuitive design means that he always brings fresh ideas to the table to make sure that we’re constantly creating the finest patient care equipment on the market.
Be warned: You can’t talk to Tristan before his two morning coffees, otherwise you might only get a grunt. (He’d like to have three but he gets the jitters!)
As our Operations Manager, Clive oversees all of the systems and processes in place at Innova. He works closely with the project management and installation teams to co-ordinate project timelines and ensure everything is running as efficiently as possible! Clive believes in working to 100% DIFOTIS – that’s ‘Delivery In Full On Time In Specification’ if you’re wondering – and will support the team in any way he can to help them achieve that goal.
Interests: Clive has a passion for the outdoors, getting out walking and cycling whenever he can. He’s even been known to try his hand at power kiting in the past!
CASE MANAGEMENT & LITIGATION PROJECTS SPECIALIST
Ramsey’s eye for detail and creativity make him an excellent person to have on your team when it comes to case management and litigation work. He’ll go one step beyond to create a perfect homely environment that offers complete accessibility and safety to the client, and if he can’t find the perfect product, he’ll probably create it instead!
Did you know: Ramsey’s a natural when it comes to DIY, which is very handy for modifying power chairs and other items to suit the client’s needs!
CASE MANAGEMENT & LITIGATION PROJECTS SPECIALIST
Never one to shy away from a challenge, Jason is determined to find the perfect solution for any problem. He’s positive, proactive, and passionate – which means he fits in perfectly with the Innova team! Jason works with clients, case managers, and independent occupational therapists all around the South to help prescribe the best equipment for home adaptations.
Fun Fact: Nothing is ever too much of a challenge for Jason; he once drove through the River Nidd just to prove that he could!
Jared works alongside Ramsey and Jason, our Case Management & Litigation Projects Specialists, on improving lives through adapting almost any room to suit clients needs.
Keen Foodie: Jared will travel far and wide for a donner kebab. He once travelled 93.5 miles just to reach his favourite kebab shop!
SENIOR PROJECT MANAGER
Cory’s cheerful can-do attitude is renowned throughout the construction industry! He’s ever willing to help with any situation, ensuring clients are kept informed, up-to-date, and more than pleased. Traces of his time spent as a Royal Engineer can be noted in his excellent time-keeping and organisational skills.
Interests: Motorbikes and pubs. He’d love to find a way to enjoy them both at the same time!
SENIOR PROJECT MANAGER
Gary heads up our Customer Services department and liaises with clients all over the country. His polite, can-do attitude makes him a delight to deal with. Gary’s always happy to help with whatever problem no matter what department it’s in. And miraculously, he still manages to find time to do the office tea-run even when he’s busy!
Strong Heritage: Gary is a proud Yorkshireman, and you’ll never convince him that any other counties are better!
LEAD SERVICE ENGINEER
Joe travels all over the country for us servicing and maintaining our clients’ equipment to make sure it’s in tip-top working condition. And when he’s not out on the road, he’s back in the office filing his service reports and enjoying a good cup of tea. He’s great to have around and is always happy to help out in the warehouse!
Did You Know: Joe loves rugby league and supports his hometown team – Hull FC!
Almanzo supports our sales team and works with Hospices and interior designers to build world leading care environments – from pressure care mattresses and beds through to loose and fitted furniture etc… Get in touch if there is a Hospice new build or refurbishment!
Did you know: Almanzo used to be slim and an avid fan of sports – from athletics to football. Now an evening with a drink and a takeaway seems more appealing.
Fraser works with interior designers and care home managers supplying and installing luxury ‘hotel like’ FF&E – in addition to all the specialist equipment we offer.
He’s passionate about our customers and good design and is not the quietest person when he’s in the office..
Interesting facts: He’s trying to learn Swedish and worked in the fashion industry for over a decade before joining us.
BUSINESS DEVELOPMENT EXECUTIVE
It’s never a dull day with Katie around. She spends half the week in our office and the other half of her week is spent chasing her daughter and three dogs around! Always polite and very self-driven, Katie is our worker bee – so much so that she often forgets to stop for lunch.
On the beat: Did you know that Katie used to be a police officer? She’s always got an interesting story to tell us about when she was on the force!
CHANGING PLACE CONSULTANT
Warwick’s full of energy and happy to help with anything. He works with clients, architects and contractors to build world leading care environments in public places. Warwick can do anything he turns his hand to and is passionate about delivering the best customer service possible – which means he fits in perfectly with the Innova team!
Watch Out: Warwick once represented the North of England for the javelin, throwing an impressive 44.60 metres!
Megan has the challenge of providing PA and sales support to Ramsey and Jason. With both of them having busy schedules, Megan never has the opportunity to get bored! Whilst she can sometimes be found with her head in her hands despairing at the number of tasks coming in (especially on a Friday) her team can always rely on her to get the job done.
Down Time: Megan likes nothing more than a comfy sofa, background music, a roaring fire and a glass of wine (or 2) while she devours a good book.
For the last 12 years, Mansoor has done all things ‘Projects accounting’. At Innova, he handles everything from transactional processing to budgeting, forecasting, cash flow forecasting and reporting the monthly business performance into the board of directors. Mansoor oversees our finance department to ensure it’s all running smoothly. He even has letters after his name as a member of CIMA!
Did you know: Mansoor is originally from a quiet town in central Scotland, but now his spare time is spent occupying his young family.
FORECASTING, BUDGETING & REPORTING
Glance at Ralph’s monitor as you walk past, and you’ll see scores of Excel workbooks, charts, and figures. Ralph’s responsible for keeping the management team up to date with the latest results.
Fun Fact: Ralph is by far the most musical in the company, and he can play the piano, cello, guitar, bass, and probably many other instruments that he hasn’t even tried yet!
Jill has over 13 years in accounts, conscientious and likes to look for ways to work more efficiently. She has wicked sense of humour and very fussy about her cup of tea (has to be strong, 1 sugar).
Interests: Jill loves walking, pilates and eating out (when possible).
Tom is our resident artist and he handles our CAD, BIM and Revit drawings. With a masters in Architectural Engineering, he can handle just about anything relating to the drawing up of accessible building design. Tom’s designs allow clients to look at their hoisting, Changing Places facilities, and other accessible areas before they are even built!
And: Tom competed nationally for ski racing, and runs a pizza blog!
Leanne looks after our website and all of our social media channels – so if there’s something you’d like to see on the blog then she’s the one to ask! When she’s not typing away writing new content, she’s got her head down doing research and analysis to come up with new ways to help customers understand what Innova do and how we can help them.
Did you know: Leanne is very competitive when it comes to fantasy football, though her lack of hand-eye coordination means she’s less keen to get involved in the office table football tournaments!
Tylah works alongside Leanne working on content for the website, blogs and newsletters. If she’s not working on a blog or newsletter she is probably designing a brochure or editing a presentation for one of the team!
Rozena is our Office Administrator, she provides support for the whole team and her busy role also includes being a backup for the Project Management Team, Servicing Team and Management Team!
And: She is also the team’s ‘Chief Tea Maker’, which goes down a treat with the Yorkshire Lads!