Specialist Health & Patient Care Equipment

Innova over many, many years now, have helped and supported me so much, anytime I have faced an issue all I have had to do is email one of the team and they all are so kind and reply quickly and helpful to me always I actually enjoy email communications with all them all.

Andrew Chambers

Valued Client

Seamless process from start to finish. Initial email contact with Innova who provided me with contact details for the sales director Joe Hulbert for our area. Joe arranged a visit with the ward manager, ward sister and physiotherapists to discuss bed options best suited to our patients. A trial Interlude bed was arranged within 2 weeks and training on the bed provided on the day to porters, housekeepers, nurses and physiotherapists. Having trialled 2 other beds the Innova bed met the requirements easy manoeuvrability, suitable for standard ward patients and our bariatric patients, as well as our younger patients. A narrow bed option was available if required for ease in tight corridors, extension mattress platforms for our taller patients, bed controls built into the bed as well as the handset with the option nurse control only unit at the end of the bed. Arrangements were made to replace all our hospital beds, excellent communication from the Innova team re scheduling delivery without disrupting the service we provide to our patients. Joe returned to the hospital to provide additional training on the delivery day in order to educate nurses, physiotherapists, porters, housekeepers and ODPs. Further training will be arranged 2 weeks post delivery to ensure any user errors are clarified and update staff who missed previous training. I have no hesitation in recommending Innova to other healthcare providers.

Catherine Taylor

Patient Services Manager · Spire Healthcare

At Sue Ryder, we care for patients with life-limiting and End of Life conditions. The equipment we use in our Inpatient Unit and Day Hospices needs to be of the highest quality, where patient comfort is paramount. My first impression of Innova was one of professionalism and a great understanding of End of Life care. From trialling beds, mattresses and rise recline chairs to purchasing and customer care, they are always on hand to give advice and information. Joseph (Sales Director) and Tom Hulbert (Healthcare Consultant) visited both our Duchess of Kent (Reading, Berkshire) and Nettlebed (Henley, Oxfordshire) hospices, taking the time to talk to our clinical staff to really understand our requirements. Not once, did we feel pressured into purchasing. We have since purchased beds, mattresses and rise recline chairs and have been extremely pleased with the fluidity and professionalism of the service.

Tracy Underwood

Service Improvement Manager · Sue Ryder Duchess of Kent and Nettlebed Hospices