The Whiteley Homes Trust

At its historic community of Whiteley Village in Walton on Thames, The Whiteley Homes Trust provides housing with care to around 400 older people who are unable to buy or rent their own home on the open market.

The charity offers a wide variety of homes including over 250 listed almshouse cottages, extra-care flats and residential care. In 2019, following the closure of Whiteley House, its former nursing home, the Trust opened the Eliza Palmer Hub, a state-of-the-art nursing care centre which also features a therapy suite and beautiful public cafe.

Following a consultation with residents, the Trust recognised the importance of tackling loneliness, and in doing so, aimed to create an environment that combined clinical support with a major emphasis on social interaction.

Having spoken to a number of companies to help them achieve their goal, Innova were recommended for the project, having supplied and installed a range of equipment at Woking and Sam Beare Hospice.

As the sole supplier of all loose and fitted furnishings, Innova’s interior design team co-ordinated furniture, colours, and fabrics for 30 different bedrooms, as well as installing each bedroom with an Innova Liberta care bed.

Innova also installed loose furniture including bespoke riser recliner chairs for two communal lounge/dining areas as well as the reception, café, and hair salon.

The Challenge

In many UK nursing homes, residents spend a lot of their time overly confined to their bedroom.

The Trust wanted to change that with the Eliza Palmer Hub; tackling the issue of loneliness head on by creating spaces and interaction where friendships could flourish.

Their two–storey building challenged the traditional nursing home model by encompassing a central, communal open-plan kitchen and living area that would be the focal point on each floor, creating a sense of connection that is missing in many care homes.

A stylish conservatory-style Lantern Café and a hair salon were also included in the facility to enhance social interaction, together with a  therapy suite for physiotherapy and other exercise and support sessions provided by an onsite specialist provider..

To ensure a smooth process in fitting out their new care home, the Trust  wanted to work with only one provider.

Innova were chosen as they could supply a wide range of furniture and furnishings to meet different requirements, offering bespoke bedroom furniture as well advice during the design process on aspects such as lighting.

Innova’s Solution

With specifying part of the design process, Sales Director Joe Hulbert led this project from start to finish, working closely with our interior designer to create completely-unique mood boards for all different areas within the new care home.

We supplied all the furniture for the new facility, including outdoor furniture and plants that allowed for softening of the common areas and environments as well as screening.

The Trust very keen to ensure that all the furniture that was supplied was able to cater for their resident’s needs, but without looking clinical.

Innova were able to provide a whole host of bespoke solutions, including sourcing dining chairs with in-built little wheels to improve accessibility.

By providing the ranges of furniture the Trust required, Innova helped create a care environment that has led to a greater interaction between  residents living independently in the village, and those with greater care needs.

  • Co-ordinated furniture, colours, and fabrics for 30 different bedrooms.
  • Innova Liberta care bed installed in each bedroom.
  • Bespoke rise and recline chairs supplied in two communal lounge/dining areas as well as the reception, café, and hair salon.
  • Dining tables sourced and supplied along with dining chairs with in-built wheels to enhance accessibility.
  • Outdoor furniture and plants sourced and delivered to create a cosy and calming environment.

Client Quote

“The Eliza Palmer Hub replaced a century-old nursing home that was increasingly unfit for purpose.

With Innova’s creative expertise and professional advice we have been able to combine functionality, comfort and beauty in a way which ensures it is a place that, most importantly, all our residents can call home.

The lovely social spaces it offers both inside and out ensure it is much more than a care home – as it name suggests it is a hub for all those living in our community at Whiteley Village.”

Rachel Hill – Chief Executive of the Whiteley Homes Trust

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