Why do supermarkets need Changing Places?

Over 250,000 people in the UK have disabilities meaning they require help with changing and using the toilet. Despite this fact, a staggering six out of ten leading supermarket chains do not have a single Changing Place across any of their stores. Overall, it’s reported that less than 0.1% of retailers in the UK have a Changing Places toilet! Is this acceptable?

Some large retailers, such as IKEA and Tesco, have already committed to installing Changing Places and begun rolling the facilities nationwide. However, most supermarkets, including M&S, Waitrose, Lidl and Co-op, do not have a single registered CP toilet to meet customer needs.

In this article, we hear first-hand from Changing Place users why this is unacceptable and summarise why all supermarkets should be committing to providing truly accessible facilities from 2021.

Updated Monday 20th June 2022

1)     Supermarkets are for Everyone

Shopping is a must-do for everyone. Whether you’re a family of four, living alone, or in a flat share with friends, everyone needs food and household essentials.  So, why aren’t supermarkets inclusive of everyone?

For most of us, popping into the shop to buy some bits for dinner on the way home from work is simple. For someone with profound disabilities, this can be almost impossible without Changing Place facilities.

Changing Places Lord's Cricket Ground
Changing Places help retailers ensure their venues are fully accessible for all customers.

Beyond the necessity, for some, the chance to go shopping is an escape from everyday life – even a proof of their independence. This is something we think everyone can relate too more after experiencing COVID-19 lockdowns. Why should anyone be excluded from this basic right?

One Changing Places user commented:

“I’ve been on days out where I’ve just had one or two sips of water all day because there haven’t been any Changing Places toilets.  Standard accessible toilets just aren’t good enough.  When you have a powerchair or two carers with you, only a Changing Place will do.”

Everyone has the right to use a public toilet, clearly, this right must also apply for people with disabilities. Having access to a Changing Places toilet is vital for disabled people and should be the norm.

Parents can’t leave children at home

It’s not just the 250,000 people who personally rely on Changing Places who are affected by the lack of suitable facilities. It’s their families too.

For families with multiple children, a Changing Place can be the difference between going for a family day out and being able to grab some shopping or staying in and having to order online.

Jo Elgarf’s five-year-old daughter, Nora, has a rare brain condition called polymicrogyria and needs Changing Places toilets. She has two other children – Nora’s twin, Layla, and Youssef, seven.

Jo commented:

Changing Places toilets mean we can enjoy a day out as a family.  If there are no Changing Places, it’s not just Nora who is affected – her brother and sister are, too.

Changing Places toilets in supermarkets and other large public venues should be the norm.  They allow families to do things that other people may take for granted…”

For these families, simply stocking up on food becomes a challenge – one that supermarkets urgently need to address.

2)     Stay ahead of the competition

Changing Places Lord's
New Changing Places facility installed by Innova Care Concepts at Lord’s Cricket Ground.

Changing Places toilets in supermarkets and large public venues should be, and are, becoming the norm.

With Tesco recently announcing the installation of their 100th CP, supermarkets who fail to commit to inclusivity are falling behind.

The lack of accessible facilities reflects poorly on brand image, damages public relations, and can ultimately impact the bottom line.

We are seeing more large public venues taking action by including a Changing Place facility.

Click here to read our case study on how we helped  Marylebone Cricket Club (MCC) make Lord’s Cricket Ground more accessible with a Changing Place.

Purple Pound

You should also bear in mind the Purple Pound. The spending power of disabled people was at around £250 billion last year in the UK.

Fact: Businesses lose approximately £2 Billion a month by ignoring the needs of disabled people!

So that is a big indicator that these public areas need to be accessible.

By making your supermarket a more inclusive environment, you open doors for more people to enjoy (and spend money at) your store.

If supermarkets cater to the needs of Changing Place users, it allows families to enjoy days out, take long journeys to visit family and get the shopping on the way home, all without a second thought.

Infographic from wearepurple.org.uk

3)     From 2021, they will be a legal requirement

Any new public buildings, such as art galleries, universities and, of course, supermarkets, will be legally required to install Changing Places facilities from 1 January 2021.

Following consultation, this is the government’s response to a proposal to increase the provision of Changing Places toilets.

Did you know: The proposal was launched by the Changing Place Consortium. The charity has been campaigning for more accessible toilets since 2005!

As supermarkets are essential, it is crucial that they cater to their customers’ needs and requirements. These new regulations are helping to address the needs of disabled people who have been previously overlooked.

It’s a great opportunity to welcome more people to your store…

Changing Places in Supermarkets
As of the 1st of January 2021, most new public buildings, including supermarkets, are now legally required to install Changing Places facilities.

Are there any negatives to installing a Changing Places toilet?

Occasionally, supermarket managers have some concerns about how Changing Places would work in their stores.

So, we are addressing some common questions…

The two main concerns are cost, and how a Changing Places facility would fit into their plans – especially in existing buildings.


With all the equipment included as well as its installation, a Changing Place price can cost between £15,000-£20,000.

This can increase depending on the specification of the equipment you choose, as well as any additional structural work that may be required to incorporate a facility into an existing building.

For a modular Changing Place, prices start from around £50,000, with a pre-fabricated unit able to be installed in half a day onto a prepared base with services already in place.

Click here to read more about the costs of installing and maintaining a Changing Place.

Changing Places Sign
With all the equipment included as well as its installation, a Changing Place price can cost between £15,000-£20,000.


If space is an issue, modular Changing Places can be built outside of the building!

Modular Changing Places are pre-fabricated units that can be situated wherever needed to provide accessible toilet facilities for disabled users.

Built fully off-site, the facility can be installed in half a day onto a prepared base with services already in place, providing a quick and effective way of including a compliant Changing Place.

Click here to design your own modular Changing Place facility!

Modular Changing Place
Not every building or venue has the ability to fit a Changing Place into their existing structure – that’s why we offer the option for a modular Changing Places facility!

If an outdoor facility isn’t possible, there is a way to compromise. You can make the room 3x3m as opposed to 4x3m. This still has all the specialist equipment, like a hoist and changing bench. However, it cannot be signed off as a registered Changing Place.


So, our overall message is, everyone needs to be included, from individuals with carers to families.  No one should be excluded from doing their everyday jobs because there are no facilities to cater for their needs. Supermarkets who fail to commit to installing Changing Places risk alienating their customer base, damaging their brand, losing sales, and potentially even legal ramifications.

If you would like to see a render of how the full room would look, receive more advice on funding, or just find out more about Changing Places in general, be sure to get in touch:

    Hydrospace Enquiry Form

    Overhead Hoists Enquiry Form

    Changing Places Enquiry Form